Privacy Policy

Effective Date: 3/2/2025

Last Updated: 3/2/2025

1. Information We Collect

A. Personal Information You Provide

• Account Registration: Name and email address (required).
• Optional Information: Organization and job title (optional during registration).
• Customer Support: Information provided when contacting us via our online form or email.
• Simulated Conversations: Data related to conversations, ratings, and trends within ProACTr.

B. Information We Collect Automatically

We use Google Analytics to track website usage, including interactions with pages, visit duration, and referral sources. Google places third-party cookies on your device to collect this information.

C. Payment Information

We do not process or store payment information. Payments are handled by Stripe, an independent third-party service. Please review Stripe’s Privacy Policy.

2. How We Use Your Information

• ✔ To create and manage your ProACTr account
• ✔ To provide and improve our services
• ✔ To analyze platform usage and trends
• ✔ To ensure security and prevent fraud
• ✔ To comply with legal obligations

We do not use personal information for targeted advertising or marketing campaigns.

3. Data Sharing & Selling

🚫 We do not sell your personal information.

🚫 We do not share personal information with third parties for advertising purposes.

We only share data when legally required or when using third-party services such as:

• ✔ Google Analytics (for website performance tracking)
• ✔ Stripe (for payment processing)

4. Consumer Rights Under CCPA

A. Right to Know & Access

You may request details about the personal information we collect, including categories, purposes, and third parties we share it with.

B. Right to Delete

You may request that we delete your account and associated personal data, subject to legal requirements.

C. Right to Correct

If you believe your data is incorrect, you may request corrections.

D. Right to Opt-Out of Data Sharing

Since ProACTr does not sell personal data, this does not apply. However, see Section 5 for Google Analytics opt-out options.

E. Right to Non-Discrimination

We will not discriminate against users for exercising their privacy rights.

🔗 To submit a request, email us at support@intrinsicfirst.com or use our online form.

5. Cookies & Tracking

A. How We Use Cookies

ProACTr does not use first-party cookies. However, Google Analytics places cookies on your device to track website usage.

B. How to Opt Out of Google Analytics Tracking

To disable Google Analytics tracking:

• 🔗 Google Analytics Opt-Out Browser Add-on
• Adjust browser settings to block third-party cookies.

6. Data Security & Retention

✔ Data is protected using Google Cloud WAF, Firebase Authentication, and Google Cloud Run Load Balancer.

✔ Quarterly security audits are conducted.

✔ We retain account data for 3 years after cancellation, unless a deletion request is made.

7. How to Submit Privacy Requests

📧 Email: support@intrinsicfirst.com

📋 Submit a request via our contact form

8. Policy Updates & Notification

We may update this Privacy Policy periodically. If significant changes are made, we will:

• 🔹 Post a banner notice on our website
• 🔹 Notify users via email if required by law

9. Contact Information

📧 Email: support@intrinsicfirst.com

🌐 Website: proactr.com

📍 Company Name: Intrinsic First, LLC